To access all Lydia services, an essential step is required: identity verification.
Quick and easy, this process is completed directly from the app.
Why does the customer need to verify their identity?
Knowing its customers and verifying their identity is a legal requirement. This process also enables Lydia to fight fraud and guarantee the security of its services. A new customer must therefore verify his identity to access the account and all features in the app.
How does it work?
Identity verification takes place directly in the app. Customer simply needs:
- A valid ID document: national ID card, passport, or residence permit. Learn more about accepted documents.
- A few moments to record a short video selfie by following the on-screen instructions. Learn more about the video selfie.
The submitted items are then analyzed to verify the customer's identity. Learn more about identity verification.
What are the benefits once the identity is verified?
Once the identity is verified, the customer can enjoy Lydia services:
- Instant money transfer: Users can send money using just a phone number—the recipient doesn't need to have the app to receive the funds. Learn more about sending and receiving money.
- Money collection: From online money pots among loved ones for birthdays or farewell gifts to personal pages for raising funds from strangers. Learn more about money pots and personal pages.
- Money collection: From group pools among loved ones for birthdays or farewell gifts to personal pages for raising funds from strangers. Learn more about money pools and personal pages.