Lydia money pots are associated with an online page where money can be collected. They are free to create and having the app is not required to contribute to a money pot.

Creating a money pot

Users can create a money pot by tapping the "⧉" icon in the top right-hand corner of the screen, then on the "+" icon and on "create a money pot" (or click here from a mobile phone).

Settings

From the settings of the online page , the user who created a money pot can :

  • add a description.
  • choose to display an IBAN linked to the money pot. This IBAN is dedicated to receiving instant or regular wire transfers (within 2 to 3 working days) and cannot be used to set up direct debits.
  • choose to display the total amount collected (sum of the contributions).
  • choose to display the amount available (account balance).
It takes 5 minutes for the deactivation/reactivation of the IBAN to take effect on the online page.

Sharing a money pot

Contributions can be made through the money pot link (its URL). It must be shared with the people who wish to contribute by copy-pasting it from the money pot "Online page" screen.

It can also be done by tapping the "Share the page" button on the same screen.

Fees

Money pots are free for :

  • the owners ;
  • the participants who contribute via the Lydia app ;
  • the participants who contribute to the money pot IBAN via wire transfer.

A 2.5% commission fee applies for contributions made using a bank card without the app.

Contributions without Lydia

Participants don't need to download Lydia or to create an account to contribute.

They can open the money pot link in a browser on a computer or a phone and pay via card or wire transfer.

Contributions with a Lydia customer account

If customers have the app on their smartphones

Tapping the money pot link will automatically open the Lydia app. Customers can now tap the "Contribute" button. 

Customers choose the amount and the source of payment, and they can add a message and a picture to their contribution before confirming the transaction.

From the app, customers can pin the money pot to save it, follow its evolution, or contribute later.

From a web browser

Lydia customers open the link in a web browser and click on "Contribute with Lydia". They then have to fill out the required information.

Thanks to this information, they receive a payment request in-app and can validate the transaction from Lydia..

Tracking contributions

Money pot owner can view all the contributions in the money pot history.

The owner can be immediately notified (via email and/or notification on their phone) for every new contribution

In cases where commissions were applied due to contributions made outside of the mobile app, an overview of the expenses is available in PDF format in the "Documents" tab under "fee statements".

Using the money collected

Limites de montant et de participation

For legal reasons, owners have to verify their identity before they can spend the money collected if it amounts to above €150.

Users are advised to do so the moment they create the money pot from the "Profil" tab in the top left-hand corner of your screen, then "Personal info" section, or by tapping this link from their phones.

Once the verification is completed, users won't need to perform this operation again for their next money pots.

Closing

Once a collect is over and the money pot balance is €0, the user can directly archive it from their app by tapping "close this account" at the bottom of the money pot page.

From that point on, the online page is no longer accessible and no further contribution can be made.

Reporting

To report a Lydia money pot, customers must write to customer service using the subject line "Report Lydia money pot".

To facilitate the control, customers should disclose :

  • the first and last name of the money pot owner ;
  • the URL link to the relevant money pot (example: https://lydia-app.com/pots?id=0000-xxxx) ;
  • the reasons for this reporting.
Lydia reserves the right not to communicate on the outcome of its control. Therefore, requesting updates on the reporting is not necessary.

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