To enable Lydia to verify their identity and gain access to all services, customers must record a video selfie. This allows to compare the customer's face with the ID, just as bankers do when they open an account.

The video selfie is one of the options Lydia recommends, as it is an easy, quick and secure solution for the user. The customer films himself in front of the camera and speaks a random series of numbers displayed on his screen. In less than 10 seconds, the selfie is taken and sent to Lydia teams, all without leaving the application. No additional documents are required.

Making a successful video selfie

To be valid, the video selfie must meet several criteria:

• Only one person in the video, the customer wishing to verify their identity;
• The customer must state a series of numbers out loud or perform the head and hand movements displayed on the screen;
• The face must be clearly visible and match the provided identity document;
• The image quality must be acceptable (brightness, sharpness);
• Care must be taken to avoid nudity or insults during the recording (video selfies are reviewed by humans).

Security and confidentiality of video selfies

The risk of a video selfie being falsified is low, making it a reliable solution for verifying a customer's identity.

At Lydia, only the teams responsible for identity verification have access to these video selfies.