What are the app’s security measures?

To guarantee the security of its customers and their money, Lydia has put in place a number of security measures, both in its application and information system and in its organisation. They aim to e…

Funds protection measures on Lydia

Funds protection measures on Lydia. Users funds are guaranteed. Similarly to a traditional bank, the money users have on their Lydia account(s) is guaranteed by the Fonds de Garantie des Dépôts fund…

About biometric authentication on Lydia

To protect the customers' money, the Lydia application offers an additional biometric security measure that can be activated before each sensitive action such as money transfer. If the smartphone doe…

Password

Some time after creating a Lydia account, the customer is asked to set a password. This password, along with a phone number , represents the pair of identifiers that allow access to the account. It i…

Security code

When the customer performs an action deemed sensitive, he must validate it via a security step. By default, the customer must enter his password. He can also choose to define and then systematically…

Information relating to video selfies

The video selfie is an account authentication method implemented by Lydia. To record a video selfie, customers must film themselves facing the camera and speak out loud, following the on-screen instr…

Users losing their phone with the Lydia app

Just like bank cards, a phone is a simple tool to make and receive payments: it does not actually contain any money. As such, if users lose their phone, they won't lose a penny! If users log in from…

Report abusive payment request

Users may receive improper or inappropriate requests for payment. If users notice or believe that they are being harassed, they can report it to Lydia customer service : from the "Help" section or by…