If the customer thinks being the victim of a fraud attempt, he should never act in a hurry: in any case, a Lydia advisors will never ask the customer to give them a password, a code received by text message, or a code visible in the application.
If the customer is currently on the phone
The best thing to do first is hanging up. If a code has been requested over the phone, the caller is not a legitimate Lydia advisor. An attacker will use the urgency of the situation to get the customer to pass on information. By hanging up, the customer can take a step back from the suspicious situation and contact Lydia for verification.
So what to do now?
The customer has provided information (code, password, etc.)
If the customer is unable to access his Lydia account, he can request the account to be blocked by contacting customer service.
If the customer still has access to the Lydia application, he can also block his account manually from the "Security" screen while waiting to speak to an adviser.
The customer has not provided any information
If no information has been transmitted, the account should be safe. However, it is advisable to notify Lydia.