To guarantee the security of its customers and their money, Lydia has put in place a number of security measures, both in its application and information system and in its organisation.
They aim to ensure that only the owner of the customer account can access its services, and that their money is always safe.
Some of these measures can be customised by the customer from the "Security" screen.
Connection to the application
To create a Lydia account and connect to the application, customers must enter :
If the customer has forgotten the password or the account has been blocked, he must follow the unblocking process. It requires recording a “video selfie” that customer service will review in strict confidentiality to make sure that the person attempting to recover the account is the owner.
Strong authentication
Strong authentication, in addition to the usual passwords, is not optional. This level of security will be required for all sensitive actions by customers and staff alike.
It can take several forms, including the following:
- Authentication of the customer's telephone line, using a one-time or silent password
- Video selfie
- Biometric authentication (delegated to the operating system)
- Secure communication channel