About Lydia's email addresses

Lydia may send various communications by email to its customers. Domains used for e-mail addresses. lydia.me (and its sub-domains, such as info.sumeria.eu). isbs.eu (and its sub-domains, such as info…

About payment networks

The 3 main entities that issue bank cards (credit/debit) and run their own payment networks are Visa, Mastercard and CB (France's national interbank network). Most active cards in France are CB cards…

About Lydia "inactivity fees"

"Inactivity fees" are due to a French legal requirement called "Eckert law" , which applies to French banks, credit establishments and payment services companies. So, what are those inactivity fees?…

Customer service at Lydia

Although the service Lydia provides is usually accessed via digital interfaces (i.e., no physical branches), it is first and foremost designed and performed by and for humans. Hence, customer service…

I never received the purchase I made using Lydia

Lydia is also a software application used by many Internet merchants to accept payments from their customers. Users can pay using money available in their Lydia account. A payment request will then b…

I see a "LYDIA*LYDIA SOL" debit on my bank statement, but I never paid using Lydia

Sometimes a user can notice a Lydia debit or withdrawal on your bank account, and you have no trace of it in your Lydia transaction history, or you haven't even installed the Lydia application. Here…

Complaint

Complaint. What is a complaint?. A complaint is an expression of dissatisfaction directed toward a professional, regardless of the contact person or service to which it is addressed. You are a custom…