The password, along with a phone number, represents the log-in details that grant access to a Lydia account.

It is the main authentication process and, as such, is key in ensuring an account's security. 

It is recommended to create a dedicated (unique) password of at least 8 characters, containing at least one capital letter, one number and one special character. It is also advisable to change it regularly.

This is not to be confused with the 4-digit security code that users must enter to complete sensitive actions once logged into the app.

Forgotten password

Passwords are stored by Lydia after undergoing one-way encryption. As such, Lydia cannot help users find out a password that they have forgotten.

However, it is possible in this instance to access the app via the "Forgotten password" feature which is available from the log-in page. 

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