Identity verification
Knowing our users is a legal obligation which helps to ensure general security within the application.
All users must therefore provide a certain amount of information and documentation during the registration or later, just as they would do with a bank.
Where the user can submit his information in app?
To complete the identity verification process, the user must go to the "My information" menu by clicking on the icon at the top left of the main screen and then on "Verify my identity".
4 steps that take about 3 minutes :
- Place of residence
The user must enter his current address, as well as his country of tax domicile.
- Video of an identity document
The document must be placed within the frame of the viewfinder. Then the user can perform the required movement (up and down).
A confirmation screen allows the user to check that the document is clean, sufficiently readable and that no reflections obscure important information. If this is the case, the user can start again.
Click here to learn more about the main reasons for rejecting a document.
- Video selfie
The user must film his face in a short sequence during which he utters numbers displayed on the screen.
- Electronic signature
This is the final step. The user must confirm the accuracy of the information provided by signing with a code received by SMS.
- Verification by Lydia teams
This step takes 5 to 10 minutes in most cases, but can take up to 24 hours for the most complex cases.
An email is sent to the user to let him know that the account has been validated, or that verification has failed and he must try again.