Delete an IBAN in Lydia

To delete an IBAN manually added to the Lydia account, users must go to " Profile " in the top left-hand corner of the application's home screen, then to the " IBAN " menu. Next, select the IBAN in q…

Why hasn’t a transfer arrived on a bank account?

A transfer made from Lydia to a bank account depends on the processing times of the banking system. It is credited to the recipient account : I n 30 seconds for instant transfers ( instant payment te…

Which bank accounts and IBANs can Lydia support?

From their mobile, users can easily transfer the money they receive on Lydia to their bank account. To do so, they can add the IBAN of the recipient's bank account to the application. Compatible IBAN…

Adding your bank account

To add an IBAN, there are several options : Click on the icon at the top left of the home page, then add it on the " IBAN " tab and click on the "➕" button at the top right of the screen ;. Enter the…

How much do bank transfers cost?

Incoming transfer on a IBAN Lydia. Incoming transfers are entirely free for Lydia IBAN holders. If the issuing bank's currency is the Euro and part of the Single Euro Payments Area (SEPA), you will n…

Beneficiaries

We name "beneficiary", a registered IBAN that can receive money transferred from another bank account. With Lydia, users can centralize the beneficiaries of their various bank accounts, and transfer…

Transfer to a bank account not possible or not received

When you can no longer transfer money from Lydia to your bank account, the solution is often very simple. Transfers made from Lydia to bank accounts depend on the banks’ processing time. A transfer u…

Why hasn’t my contact received my transfer?

The user should ask himself when he sent the money, if he has entered the right bank details and if the recipient has checked his bank statements? On what date did the user send the money? Transfers…

Transfer made to a closed bank account

Lydia checks the conformity of the IBAN format when a transfer is made to a bank, but Lydia has no way of verifying whether the bank account is valid or not. If the user requests a transfer to a bank…

Instant transfer to a bank account

Lydia has chosen instant payment as the standard for bank transfers : When it is possible , Lydia initiates your transfer using instant payment technology. And it's totally free for all Lydia users.…

Cancelling a transfer

Payer. If the user send a Lydia , for example if the payer sent money to the wrong phone number or wrong email address, they must first make a payment request to get their money back (for instance fr…

Withdrawing money to a bank account

Users can transfer money from their Lydia or money pot account to a bank account at any time. To do this, you need to know the IBAN of the recipient account, or have registered it in the application…

How long does a transfer to a Lydia IBAN take?

Lydia has chosen instant payment as its standard for bank transfers: whenever possible, Lydia receives your transfer via instant payment technology. If instant reception is not possible, it will be d…