To verify their identity, users may need to provide Lydia with a proof of residence. 

Accepted documents

Here are some examples of documents users can use:

  • Bank statement (no more than 3 months old)
  • Water, electricity, gas, internet or phone bill (no more than 3 months old)
  • Home insurance receipt  - fire, rental risks or civil liability (from within the past 12 months)
  • Tax assessment or tax exemption certificate (from within the past 12 months)
  • Rental payment receipt  - it must not be handwritten  

The document must be less than one year old, contain the first and last name of the user and be visible in its entirety (including borders).

If users don't have proof of address in their first and last name, they must send all of the following documents:
- Proof of address of the person hosting the user;
- Handwritten proof of accommodation signed by the person whose name appears on the proof of address;
- Identity document of the person who signed the proof of address. It must contain the page with the signature if it is a passport.

Validation process

While identity documents are uploaded in-app, proofs of address are to be sent via email:

Consequently, it may take a little longer for them to get approved. Users will be notified via email once the validation process is over.

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