Wrong email address

If users made an error when entering their email address during signup or no longer have access to this email address, they must correct it as soon as possible.

Users logged in to the application 

Users can correct the wrong email address directly from the "Personal information" screen in-app, available from the Profile at the top left of the home screen. They can then manage the email addresses linked to their account (modify, add or delete).

Users logget out from the application 

This error doesn't impede login, as users log into Lydia with a phone number. Users can log into the application to then correct the linked email address from the "Personal information" screen.

In case of a phone number change impeding login, users can still access their account by tapping "An issue with your number?" from the first login screen in-app.

How Did We Do?
Custom_9
Custom_6
Custom_7
Custom_8 Custom_6

Powered by HelpDocs (opens in a new tab)