If someone claims to have sent money, but no message has been received by the recipient, and no account has been credited with the transaction amount, it's up to the sender of the Lydia, or the Lydia request, to take the following actions, depending on the situation.
Money sent with the Lydia application
The payer must verify that the correct recipient was provided at the time of the payment.
- If the identifier used (phone number, email address, or IBAN) is incorrect, they should request the cancellation of the transaction.
- If the identifier used is correct, they should ask the recipient of the money to check:
- their Lydia account history, if they have one;
- their emails, as well as the spam folder, if an email address was used;
- their bank statement, if an IBAN was used.
Settled via a form on an online page
The sender of the payment request must:
Check whether a pending request exists in his Lydia application.
- Check if a pending request exists in their Lydia application.
If so, it means the payment has not yet been made or has not gone through. The payer must start over. The request can be resent if needed from the application. - Check their transaction history for the payment
- Contact customer service if there is still no trace
Bank transfer not received?
Click here to learn more about the processing times for bank transfers >