The customer can close his account at any time through the app or via email.
This action is irreversible: the customer will lose access to the applications provided by Lydia Solutions (Lydia and Sumeria), as well as his data.
In-app
The user can delete his account at any time right from the app, by navigating to the “Security” screen from the Profile and tapping “Delete my account”.
The account will be automatically closed in-app if the account balance is zero and no money pot is open.
By email
The user can also ask to definitively close his Lydia account at any time by sending an email to hello@lydia.me that includes the following info:
- His first and last name;
- The phone number linked to the Lydia account at issue;
- The reason for the account closure.