Payer, via a phone number or email address

If the customer has sent money to the wrong phone number or email address, the customer must in the first instance make a payment request with Lydia to the same recipient (from the payment receipt of the erroneous payment, for example).

• If the recipient does not have a Lydia customer account, there is a 24 hours delay to answer the request before it is automatically accepted and the payment cancelled.

• If the recipient has a Lydia customer account, there is a 7 days delay after the request is sent to return the money. After that, the customer is invited to contact the customer service to ask them to intervene.

Recipient

With a customer account

The recipient must open the receipt of the payment that is to be cancelled, and tap the "Make a payment to FIRST NAME NAME" option, then enter the amount to be returned.

Without a customer account

The recipient has nothing to do. Either the payer will request cancellation, which will be automatically confirmed after 24 hours, or the erroneous payment will be automatically cancelled o the 8th day.

Lydia payment sent to a professional

Only the professional that cash-in can cancel or refund a transaction for which he is the beneficiary, on his own initiative of at the request of the payer. The payer must contact the professional by his own means.

Wire transfer

It is advisable to contact the recipient of the transfer, by your own means to request reimbursement of the erroneous transfer.

It is also possible to contact the customer service to try to request a "recall" but there is no guarantee of results.