Terms and conditions of sales applicable to the Lydia offer

General provisions

These terms and conditions of sales ("T&Cs") come into effect as of March 18, 2024.

Article 1: Definitions

"Offer" means the offers the Customer can subscribe to (including the Lydia offer).

Mobile Application” means any application, published by Lydia Solutions, for individuals, available for download from application stores (list available on the Lydia Solutions website), for compatible devices and operating systems. An active internet connection is required for its operation.

"Account agreement" either means the Payment Account Agreement or the Electronic Money Account Agreement signed by the Customer.

Unless otherwise specified, the capitalized terms not defined in these T&Cs refer to terms defined in the Account agreement. 

The French version of this document prevails over the English version.

Article 2: Offers features

The T&Cs of the Lydia offer regulate the conditions of subscription to the Lydia offer available at the time of subscription in the Mobile Application.

The T&Cs are accepted at the time of subscription to the Lydia offer via the Mobile Application by the Customer, a natural person of legal age and capacity that is not acting for professional purposes. The Payment Account or Electronic Money Account linked to an Offer is meant to record the Customer's transactions related to their personal life only, excluding all professional transactions. These T&Cs of the Lydia offer are part of the Account agreement. As such, all the provisions of the Terms and conditions of the Account agreement, and of the Pricing and Limits Annex, apply within the framework of these T&Cs.

Article 3: Services provided

1 - General features

The Lydia offer includes an individual payment account or an electronic money account and related services. This account allows its owner to access products and services provided by Lydia Solutions and to manage it independently with the subscription to remote management services (internet, mobile phone, text message, etc.). 

In accordance with current regulations, the Customer is informed that verifying their identity and obtaining the Verified User status are prerequisites for optimal functioning of the services offered by Lydia Solutions as part of the Lydia offer.

The Customer having failed to obtain the Verified User status recognizes and accepts that (i) the limitations defined under article R. 561-14-1-1 of the French Monetary and Financial Code are applicable and Lydia Solutions could at any moment decide to apply additional or more restrictive limitations, and (ii) the Electronic Money Account will be blocked, and the Customer will not be able to transfer money to any beneficiary nor to receive money.

Once the Verified User status is obtained, the Customer recognizes and accepts their Electronic Money Account could become a Payment Account due to the novation resulting from the identity verification process. As such, the Payment Account would automatically be credited with the face value of the electronic money units previously on the Electronic Money Account.

2 - The Lydia offer

The Lydia offer can be cancelled at any time. Lydia Solutions requires no minimum period of subscription. 

The Social Wallet: 

The Lydia offer includes the creation of a Social Wallet. The Social Wallet is a Wallet created when the Customer accepts these T&Cs on the Mobile Application. The Social Wallet can be used to: 

  • send money to a beneficiary and receive money (via email, phone number, QR code...)
  • initiate and receive a wire transfer to or from an external IBAN
  • initiate a wire transfer to a bank app account with a Payment initiation service provider
  • top up one's Social Wallet with one or several external credit cards or via Apple pay
  • create an online Money pot or contribute to one

The Online Money pot: 

The Customer can create and share one (or several) online Money pot(s) with the Lydia offer. Online Money pot means the service with which the Customer (the Money pot owner) can temporarily ask one or several Participants to finance their Wallets (below "Online Money pot").

Contribution to an Online Money pot is done on a public web page (available to anyone with access to the Online Money pot URL). The web page is available upon creation of the Online Money pot and cannot be deactivated without closing the Online Money pot. 

The Customer can make the balance and the history of contribution to the Online Money pot public. Except the Customer, no one can modify or close the Online Money pot, nor use its balance. To use its balance, the Customer must transfer them to their Social Wallets.

The Online Money pot balance must be of zero euro to close it.

The Customer must identify the purpose of the Online Money pot. It must be lawful, ethical, morally compliant, and dedicated to a private usage. 

Online Money pots appealing to public generosity, in particular ones used to finance a cause or a social, associative or entrepreneurial project via donations are strictly forbidden. We ask anyone noticing an Online Money pot with a purpose inconsistent with current regulations or T&Cs to promptly reach out to Lydia Solutions customer service.

Lydia Solutions reserves the right to delete or block access to any Online Money pot with a purpose deemed unlawful, unethical or not morally compliant, as well as to any Money pot suspected to be used for money laundering, to finance terrorism or if its purpose cannot easily be verified by Lydia Solutions. Lydia Solutions reserves the right to take legal action against the Customer and/or the Participants to defend its rights and interests.

The Customer remains solely liable for the content and purpose of the Online Money pot and cannot hand over this responsibility to anyone else. The Customer makes a commitment to the Participants to use all the collected funds in strict compliance with the identified purpose. If the Customer fails to comply with this personal obligation, the Participants must take direct action and cannot hold Lydia Solutions and the Partners responsible as they are external to any existing relationship between the Participants and the Customer.

Lydia Solutions is not involved in any dispute between a Client, or Participant and a third party organizer.

Other services:

The Lydia offer provides numerous additional services such as setting up recurring transactions, etc.

Article 4: Online access to the services offered

The Lydia offer and the associated services are available from the Mobile Application.

Article 5: Fees

The commissions, fees, pricing and standard pricing principles applicable to these T&Cs are specified in the Pricing and Limits Annex.

All fees incurred by the Customer in subscribing to an offer are automatically debited from the Customer's Payment Account or Electronic Money Account. If the balance on this account is insufficient for these fees to be debited, the Customer has a period of one month to top up their Payment Account or their Electronic Money Account. Beyond this period, the Customer expressly accepts that Lydia Solutions can debit the amount due on the bank or payment card connected to the Mobile Application. Lydia Solutions can also cancel the Customer's subscription to the Lydia offer.

Modification - Term - Termination

Article 6: Modification

Lydia Solutions reserves the right to modify these T&Cs at any time, Pricing and Limits Annex included. 

Any modification of these T&Cs will be provided to the Customer via email on Durable Medium and on the Lydia Solutions website at least two (2) months before the proposed modifications take effect. 

If the Customer refuses the proposed modification, they can cancel for free before the modifications take effect:

  • directly from the Mobile Application
  • via email to Customer service at hello@lydia.me
  • via letter sent to: Lydia Solutions, support client, 14 avenue de l’Opéra, 75001 Paris, France

No objection from the Customer before the proposed modifications take effect constitutes acceptance to these modifications by the Customer. 

On the other hand, any legislative or regulatory measure, such as any interpretation of a legal or regulatory rule by a competent authority, which could have the effect of modifying all or part of these T&Cs, will be immediately applicable upon coming into force.

Article 7: Term - Termination

1 - Term

These T&Cs have been agreed for an indefinite period. 

2 - Termination at the initiative of the Customer

The Customer may at any time and without reason terminate their subscription to the Lydia offer for free:

  • directly from the Mobile Application
  • via email to Customer service at hello@lydia.me
  • via letter sent to: Lydia Solutions, support client, 14 avenue de l’Opéra, 75001 Paris, France

All termination requests take effect immediately upon receipt by Lydia Solutions. 

From the moment the termination takes effect, the Customer can no longer benefit from the products and services provided by the Lydia offer. If applicable, the Customer can still access the other services to which they subscribed with Lydia Solutions, without the benefits of the Lydia offer. 

3 - Termination at the initiative of Lydia Solutions

Lydia Solutions may at any time and without reason, subject to compliance with a two (2) months notice:

  • terminate these T&Cs as well as close the Payment Account and the Electronic Money Account 
  • terminate one or several services provided by Lydia Solutions with the exception of the Payment Account and the Electronic Money Account without thereby cancelling the closing of the Payment Account or of the Electronic Money Account or the termination of these T&Cs (e.g., termination of Card services only) 

The Customer is to be informed of the termination of these T&Cs or of the termination of some of the services provided by notification sent via email on Durable Medium. The eventual credit balance is to be refunded to the Customer at the end of the two (2) months notice period via wire transfer on an account opened under the Customer's name which information had previously been provided to Lydia Solutions by the Customer with the valid bank details. 

Lydia Solution is not required to observe any notice period in case of grossly reprehensible behaviour from the Customer (including insults or threats made by the Customer or their authorized representative towards a Lydia Solutions employee), or of any legal action taken against the latter, or in case of abnormal functioning of the account.

Right of withdrawal

Article 8: Withdrawal

In accordance with articles L. 222-7 and following of the French Consumer Code, the Customer has a right of withdrawal from these T&Cs without cause by sending back the withdrawal form attached to these T&Cs duly completed and signed:

  • via email at hello@lydia.me
  • via letter sent to: Lydia Solutions, support client, 14 avenue de l’Opéra, 75001 Paris, France

The Customer expressly and unreservedly requires to be immediately provided with the services mentioned in these T&Cs and thus before the end of the withdrawal period, but without renouncing this right they are still due.

The right of withdrawal must be exercised within a period of fourteen (14) calendar days as of the effective date of these T&Cs, attested by the date of dispatch of the withdrawal email.

Should the Customer decide to withdraw before they have been provided the mentioned services, these T&Cs are terminated with no owed fee and/or cost. Should the Customer decide to withdraw after they have been provided some services by Lydia Solutions, these T&Cs are terminated and: (i) Lydia Solutions will expeditiously refund the Customer and at the latest within thirty (30) days for all sums received in application of this contract, with the exception of sums related to the service effectively provided prior to withdrawal, and (ii) the Customer will be asked to expeditiously refund Lydia Solutions and at the latest within thirty (30) days any amount received by the Customer from Lydia Solutions.

Complaint - Ombudsman

Article 9: Complaint

1 - Contacts

Regarding any eventual issue or complaint related to the account functioning or the use of provided services, the Customer can reach the department in charge of processing complaints:

  • via email at: hello@lydia.me
  • via letter at: Lydia Solutions. Complaints department. 14 Avenue de l’Opéra, 75001 Paris, France 

As part of the processing of complaints, the Customer accepts to receive registered letters with electronic acknowledgement of receipt, as defined under article L.100 of the French Post and Electronic Communications Code. This mailing would be preceded by an email from the service provider responsible for sending the letter, allowing the Customer to refuse this means of communication under fifteen (15) days. 

2 - Handling complaints 

Lydia Solutions undertakes to acknowledge receipt of the complaint within ten (10) Business Days to provide a response to the Customer within 2 (two) months, save in exceptional cases.

In the event of a complaint relating to payment services, Lydia Solutions undertakes to provide a response to the Customer within a maximum of fifteen (15) Business Days following receipt of the complaint. In exceptional situations, if a response cannot be given within fifteen (15) Business Days for reasons beyond Lydia Solutions' control, Lydia Solutions undertakes to send the Customer a holding response clearly stating the additional time required to respond to the claim and specifying the final date on which the Customer will receive a definitive response. In any event, a definitive reply will be sent to the Customer no later than thirty-five (35) Business Days following receipt of the complaint.

As a last resort, the Customer may refer the matter to the Ombudsman free of charge.

Article 10: Mediation

The Ombudsman is the last amicable recourse before taking legal action. Referral to a Mediator implies express authorisation by the Customer to waive professional secrecy vis-à-vis Lydia Solutions with regard to the communication of information necessary for the mediation process. 

You can refer to the Ombudsman of the AFEPAME free of charge, provided: 

  • You disagree with the response provided by the Lydia Solutions advisor and the Lydia Solutions complaints department, 
  • You have not received a response to your complaint within two (2) months, or thirty-five (35) Business Days in the case of a complaint about a payment service. 

The AFEPAME Ombudsman can be referred to:

  • by email: contact@mediateur-consommation-afepame.fr
  • By post: AFEPAME Consumer Ombudsman: c/o WEBHELP – Zac de Gray – Impasse Clément Ader 70100 Gray, France

The website of the AFEPAME Ombudsman can be accessed via the following link https://mediateur-consommation-afepame.fr. Any dispute arising from an online sales or service contract may also be submitted electronically via the European Online Dispute Resolution (ODR) platform on this website: https://ec.europa.eu/consumers/odr


Lydia offer

To be returned only if you wish to terminate the Offer, at the latest within 14 calendar days of your acceptance:

This withdrawal is only applicable if it is sent before the expiry of the deadlines mentioned in article 9 "Withdrawal" above, legibly and fully completed.

I, the undersigned ........................... born on ........................... living in .............................. (town and postcode) hereby declare that I renounce my subscription to the Offer and all associated services.

Date: ..............................................

Customer signature: ..........................................

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