After sending a Lydia®, the client can check the recipient identity verification status in the transaction history.
Understanding the information shown
- Verified: the recipient’s identity could be verified.
- Not verified: the identity was checked, but the details do not match.
- Verification unavailable: the recipient’s identity could not be verified.
If the client thinks they sent money to the wrong person
If the client thinks the money was received by the wrong person, the client can report the transaction immediately by contacting customer service.